At lilyshoushou we hope that you are always happy with your order. However, if you change your mind, we have a 30 day returns policy from the date you received your order.

If you want to return an item, please contact our customer service at help@lilyshoushou.com, and we will find a suitable solution for you.

To return an item, follow these steps:

• Make sure the item still has the original tags, is unused, unwashed and in its original condition.
• Please use the original box you received for all returned items.
• You are responsible for the return shipping costs when sending items back to us. The shipping costs will be deducted from the refund amount.
• Please remember to include the completed returns form when returning items.
• To avoid confusion, the prepaid return label should cover the original address label.
• Prepare for collection or take the package to the nearest drop-off location.
• Please keep the receipt when returning to the returns location.

After the returned item arrives at our logistics center, the product will be inspected and the refund will be processed within 3-5 business days. During busy periods, it may take up to 14 days.

The refund will be sent back to the original payment method and depending on your bank's processing time, it may take an additional 2-3 days for the actual refund to appear.

Yes, as a customer you are responsible for return shipping costs when sending items back to us.

We will inform you of the return shipping costs when you inquire about a return.