Terms of service
TERMS & CONDITIONS
Last updated: August 2, 2024
These are the terms of sale of Lilyshoushou ("Lilyshoushou" and these terms and conditions of sale: the "Terms"). These Terms and Conditions apply to all orders you place with Lilyshoushou via its webshop (shop.lilyshoushou.com). By placing an order, you agree to the applicability of these Terms and Conditions to the agreement between you and Lilyshoushou.
These Terms and Conditions set out the rights and obligations of the parties that apply to your order of products through the Lilyshoushou webshop. It is therefore important that you take the time to read these Terms and Conditions carefully. Lilyshoushou recommends that you save these Terms and Conditions on your computer and/or print them for your own administration.
1. Information about Lilyshoushou
1.1. The full contact details of Lilyshoushou are as follows:
Lilyshoushou
Haverlij, 8
8219DA Lelystad, The Netherlands
Email: info@lilyshoushou.com
Chamber of Commerce number: 94225184
VAT number: NL005074706B72
2. Your data
2.1. In order to enable a smooth and timely execution of the agreement by Lilyshoushou, it is important that you provide your name, your e-mail address and the delivery address correctly and completely according to the instructions. You are responsible for the accuracy of the information you provide. The full contact details of Lilyshoushou can be found under article 1 of these Terms and Conditions.
2.2. Lilyshoushou will only use the information you provide in the manner indicated in the privacy statement, which is available on its website.
3. Offer and agreement
3.1. When you buy an item through the Lilyshoushou webshop, you enter into an agreement with Lilyshoushou. The agreement takes far into play when Lilyshoushou has sent a confirmation to the email address you provided.
3.2. An agreement that arises from an offer that contains an obvious mistake and/or mistake, such as an unusually low price, does not bind Lilyshou. Please contact Lilyshoushou if you have doubts about the validity of an offer.
4. Price and payment
4.1. The price listed in the webshop when you place an order is the total price including all taxes and, if applicable, delivery costs.
4.2. You can pay for your order in the manner indicated in the Lilyshoushou webshop.
4.3 If the payment is made by credit card, the credit card company will debit the amount directly from your credit card account.
5. Order processing and delivery
5.1. Lilyshoushou strives to process and deliver your order as smoothly and quickly as possible.
5.2. Orders are shipped to the delivery address you provided and via the delivery method of your choice.
5.3. The ownership of the ordered products passes to you as soon as Lilyshoushou has received full payment.
5.4. Lilyshoushou takes great care to ensure that products are shipped accurately and completely. In the unlikely event that you receive incomplete or damaged products, please contact Lilyshoushou.
6. Quality
6.1. Lilyshoushou strives to display the products on its website as completely and accurately as possible. Due to the nature of the products offered, differences (such as color differences) may arise between the display of products on the website and the product delivered to you.
6.2. All products from the Lilyshoushou collection meet the quality standards you expect. However, we expressly point out that these products are designed from an aesthetic point of view, and not with an eye to optimal service life, practical utility or ease of use.
6.3. The products offered in the webshop, such as clothing and accessories, are naturally subject to wear and tear. The lifespan of a product partly depends on the material of the product, the intensity of use and the degree of maintenance. Lilyshoushou's products are made from the materials listed in the webshop. For optimal service life and quality, it is important to follow the washing instructions where necessary.
7. Right of withdrawal
7.1. You have the right to dissolve the agreement within 30 days of receipt of all products from your order, without giving any reason. This is the so-called cooling-off period. You can exercise your right to dissolve the agreement by sending us the completed return form, but this is not mandatory. You can also inform us in another unambiguous way that you wish to terminate the agreement (for example by e-mail or post). More information about the return options can be found on our website.
7.2. If you choose to dissolve the agreement for a particular product, you are obliged to return this product as soon as possible, but no later than 30 days after receipt of all products from your order, to the address of Lilyshous as mentioned in article 1.1. The direct costs of returning the product to Lilyshoushou are at your own expense.
7.3. In the event of dissolution within the meaning of Article 7.1, Lilyshoushou will refund the amount paid for the product in question (excluding any delivery costs paid) without delay and in any case no later than fourteen days after receipt of the notification that you wish to terminate the agreement. but not before Lilyshoushou has received the relevant returned product or you can prove that the product has indeed been returned. If you have chosen a different delivery method when placing your order than the cheapest standard delivery that Lilyshoushou uses, we will not reimburse any additional costs arising from this upon termination of the agreement.
7.4. The right of dissolution within the meaning of Article 7.1 is intended to determine whether the product is suitable and whether you do indeed want the product. It is allowed to use the product to the extent necessary to check whether you actually want the product, just as you would in a retail store. Further use of the product, such as wearing the product in a public space or any other actual use, will affect your right of dissolution as further explained in Article 7.5.
7.5. If you return a product that you have damaged, washed, the labels have been removed, a product is incomplete or a product contains other signs of use showing that you have used the product more intensively than permitted under section 7.4, you are liable to Lilyshoushou for the depreciation of the product caused by you. Lilyshoushou will deduct this impairment from the total amount refunded to you.
7.6. The right of dissolution within the meaning of Article 7.1 does not apply to products that are not suitable for return for health and hygiene reasons and whose seal has been broken after delivery.
8. Changes to these Terms and Conditions
8.1. If Lilyshoushou decides to change these Terms and Conditions, it will publish the amended Terms on its website. You are advised to check regularly whether the Terms and Conditions have been changed. Any changes do not apply to orders placed before the change date. These Terms were last amended on August 2, 2024.
9. Disputes
9.1. Lilyshoushou strives to deliver the highest possible quality with regard to its products and services. If you have any complaints, you can send them to us by phone, post or e-mail:
Lilyshoushou
Haverlij, 8
8219DA Lelystad, The Netherlands
Email: info@lilyshoushou.com
9.2. If you have gone through the complaints procedure, but you want to forward your complaint to another authority, you can contact the Disputes Committee via the European ODR Platform: http://ec.europa.eu/consumers/odr.
10. Applicable law
10.1. Dutch law applies to these Terms and Conditions and to the agreements between you and Lilyshoushou, to the exclusion of the Convention on Contracts for the International Sale of Goods. This choice of law does not affect further protection that you have based on the mandatory provisions of the law that would apply without this provision.